Anytime Pediatrics Live Interpreter
Select the patient from the waiting room.
Once the telemedicine visit has been initiated, select the patient’s language and click the call translator button.
Once connected, the translator will ask for the visit ID#.
This feature is available during the virtual check-in with your front desk staff and during the telemedicine visit with the Clinician.
If the front desk calls the translator during the virtual check-in, the translator will stay on the line once the visit is routed to the Clinician.
You will be able to see if the translator feature is enabled by looking at the patient ID card in the waiting room.
If the Clinician routes the patient back to the front desk after completing the telemedicine visit, the translator will stay on the line unless they are disconnected.
Select End Call with Translator to disconnect.
The pricing for this feature will be $0.98 per minute. This charge will be billed back to the practice on the practice’s monthly invoice.
You can also use this feature for In-Office Visits
Follow this resource guide for step-by-step instructions
Please contact our customer service department if you would like to enable this feature.
By email: firstname.lastname@example.org
By phone: 615-722-7201 x 3