Resource Guides

How to Reset Your Password   Haga clic aquí para ver este artículo en español Enter https://portal.anytimetelecare.com/login in your browser   Enter your email address in the username field   Click on the forgot your passwor...

How to Make a Phone Call on the Anytime Pediatrics Web Platform Log in to the Anytime Pediatrics platform  on a Google Chrome web browser Go to the patient tab at the top of your screen and select patient. Search for th...

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Practice Telemedicine Hours Practice telemedicine hours control when your practice is open for non-scheduled visits. When the practice is open and the active button is on, your patients that are connected to the practice (via Practice C...

How to Enable Front Desk Mode Follow the steps below to enable Front Desk mode for your practice. Log into your Anytime Telecare account. Click on the Organization tab at the top of the screen. Select your practice. ...

Access for Camera and Microphone on App When requesting your first visit using the Anytime Pediatrics App, please allow audio/video access by selecting ENABLE CAMERA and ENABLE MICROPHONE. The messages below will appear. Please cl...

How to check your version of Google Chrome  1. Click the three dots in the top right corner of the browser.   2. Select help and then click about Google Chrome.  3. View the version of Chrome and update if needed.  ...

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How to Add a New Patient to Your Practice There are two ways to add a patient to your practice. Patient Tab When a practice creates the patient’s account,   it will automatically register their profile to your practice...

Third Party Invite 1. Once the visit has started, click the purple invite button in the top right of the screen.  2. Next, a box will appear and ask for email, name, and user type. Fill in with correct information and please note the ...

How to view clinical notes from previous visits 1.   From home screen click on “Patient” and scroll down to “Visits” as reflected in screenshot below. 2. On the Visit History page you will be able to search for a specific visit, or...

Clinician Waiting Room Messenger All Clinicians have a messaging feature that allows them to communicate with their patients in the waiting room who are currently waiting for the Clinician to begin their telemedicine visit. This feature...

The differences between scheduled & on-demand appointments ...

HOW TO SCHEDULE APPOINTMENTS    By scheduling an appointment for the patient directly on the platform, the patient will receive an email letting them know that a telemedicine appointment was scheduled for them with your practice. The...

Notifications and Routing   Practice is in Front Desk mode :   Scheduled and On Demand visits go to the virtual waiting room of the admin only (superusers are admins) On Demand visits stay in the waiting room until the visit is ...

How to Check Your Audio and Video Connection Web Platform Log into the Anytime Pediatrics platform on a Google Chrome web browser. Click on your name in the upper right corner. You will be able to test your camera...

Waiting Room Colors The colors in the waiting room help designate where the patient is at in their telemedicine journey.  Below you will find the list of colors and their definitions.   Yellow: The patient has entered the waiting ro...

Post Visit Routing  Follow the instructions below to learn how to post route a telemedicine visit on the Anytime Pediatrics platform.  If  Front Desk Mode  is disabled, you   cannot route post-visit. Once the Clinician h...

Visit Breadcrumbs Visit Breadcrumbs allow you to see who else in your practice has interacted with that patient during their virtual visit.    Each practice user who interacts with the patient will be listed at the bottom of the Patie...

Front Desk Virtual Check In Follow the instructions below to mimic an in-person visit on the Anytime Pediatrics platform.  If Front Desk Mode is disabled, your practice will not be able to use this feature. Click on the visi...

Adding a patient to an existing Anytime Pediatrics account   1. Go to the patient tab and select patient. 2. Search for the account you would like to add a sibling too. Once you have located the correct account, click on the patie...

Anytime Telecare Live Interpreter Select the patient from the waiting room Once the telemedicine visit has been initiated, select the patient’s language and click the call translator button. Once connected, the translator w...

Using a live interpreter for an in-office visit Go to portal.anytimetelecare.com and register as a new patient.  We recommend adding the patient with the name Test Account so there will not be any confusion with your practice. Once ...

Anytime Pediatrics Dashboard  This reporting dashboard will help your practice evaluate the efficiency and overall success of your telemedicine visits. The Anytime Pediatrics Dashboard is available to any practice user with premier acces...

Active Invite Code Workflow If your patient is having a hard time getting into your waiting room, follow the steps below using the active invite code workflow. Send   the patient an Instant Invite Provide their active invite...

How to enable or disable SMS or Email Notifications Once logged into the portal, click on the Clinician tab Select the name of the user who wants to change their notification settings. Look at the bottom of th...

Connectivity Solutions for the Anytime Telecare Platform Wifi connection The video quality is directly related to the strength of the user's internet speed. If the patient or practice has a poor internet connection, then th...

How to view today's visits on the Anytime Clinician App Download the Anytime Clinician App from the Apple Store or the Google Play Store Log in using your current credentials If you are unsure what your credentials are, reach o...

Adding a new employee from your practice Do you need to add a new employee from your practice to the Anytime Pediatrics platform? Our support team will be happy to assist you with this request. Please send a message to support@anytime...

Follow the steps below to learn how to make an outbound phone call on the Anytime Clinician App Download the Anytime Clinician App from the Apple Store or the Google Play Store Log in using your current credentials If you are ...