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How to Reset Your Password
Please see the instructions below that can help you reset your password.  Enter https://portal.anytimepediatrics.com/login in your browser, and click on the sign in link   Enter your email address    Click on the...
Practice Telemedicine Hours
Practice Telemedicine Hours Practice telemedicine hours control when your practice is open for non-scheduled visits. When the practice is open and the active button is on, your patients that are connected to the practice (via Practice Cod...
How to Allow Access to Camera & Microphone on Google Chrome
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How to Enable Front Desk Mode
How to Enable Front Desk Mode Follow the steps below to enable Front Desk mode for your practice. Log into your Anytime Pediatrics account. Click on the Organization tab at the top of the screen. Select your practice. ...
Intracompany Routing
Intracompany Routing If you have multiple practices within your company, you can now route a patient to a different practice that you are affiliated with by using intracompany routing. Please follow the steps below to use this feature. ...
How to enable your Camera and Microphone on the Application
Access for Camera and Microphone on App When requesting your first visit using the Anytime Pediatrics App, please allow audio/video access by selecting ENABLE CAMERA and ENABLE MICROPHONE. The messages below will appear. Please cl...
How to Update Google Chrome
How to check your version of Google Chrome  1. Click the three dots in the top right corner of the browser. 2. Select help and then click about Google Chrome.  3. View the version of Chrome and update if needed.  ...
Basic troubleshooting guide
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Third Party Invite
Third Party Invite 1. Once the visit has started, click the purple invite button in the top right of the screen.  2. Next, a box will appear and ask for email, name, and user type. Fill in with correct information and please note t...
How to Add a New Patient to Your Practice
How to Add a New Patient to Your Practice There are two ways to add a patient to your practice. Patient Tab When a practice creates the patient’s account, it will automatically register their profile to your practic...
How to View Clinical Notes & Images from Previous Visits
How to view clinical notes from previous visits 1.   From home screen click on “Patient” and scroll down to “Visits” as reflected in screenshot below. 2. You can search by the patient, visit date, practic...
Clinician Waiting Room Messenger
Clinician Waiting Room Messenger Clinicians will have a new messaging feature that will allow them to communicate with their patients in the waiting room who are currently waiting for the Clinician to begin their telemedicine visit. ...
Scheduled vs On Demand Appointment
The differences between scheduled & on-demand appointments ...
How to Schedule an Appointment
HOW TO SCHEDULE APPOINTMENTS    By scheduling an appointment for the patient directly on the platform, the patient will receive an email letting them know that a telemedicine appointment was scheduled for them with your practice. ...
Notifications and Routing with Front Desk Mode
Notifications and Routing   Practice is in Front Desk mode : Scheduled and On Demand visits go to the virtual waiting room of the admin only (superusers are admins) On Demand visits stay in the waiting room until the visit is...
Clinician - How to check your audio and video connection
How to Check Your Audio and Video Connection Web Platform Log into the Anytime Pediatrics platform on a Google Chrome web browser. Click on your name in the upper right corner. You will be able to test your camera a...
Waiting Room Colors
Waiting Room Colors The colors in the waiting room help designate where the patient is at in their telemedicine journey.  Below you will find the list of colors and their definitions.   Yellow: The patient has entered the wa...
Post Visit Routing
Post Visit Routing  Follow the instructions below to learn how to post route a telemedicine visit on the Anytime Pediatrics platform.  If Front Desk Mode is disabled, you cannot route post-visit. Once the Clini...
Visit Breadcrumbs
Visit Breadcrumbs Visit Breadcrumbs allow you to see who else in your practice has interacted with that patient during their virtual visit.    Each practice user who interacts with the patient will be listed at the bottom of t...
Virtual Front Desk
Front Desk Virtual Check In Follow the instructions below to mimic an in-person visit on the Anytime Pediatrics platform.  If Front Desk Mode is disabled, your practice will not be able to use this feature. Click on the v...
How to add a patient to an existing account - workaround
Adding a patient to an existing Anytime Pediatrics account Our recent release has caused an error when trying to add a patient to an existing account. Our development team is currently working on a resolution to this issue. The issue is set t...
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