Forgot Username

If you have forgotten your Anytime Telecare username, please follow the tips and tricks below to gain access to your Anytime Telecare account.

An email address or phone number will be your username.
- When a user is registered they will need to enter a valid email address or phone number to create an account
Enter your email address or phone number in the username section and select “forgot password.”
- If your username exists, you will receive a message that will allow you to reset your password and gain access to your account.
- If your username does not belong to your account you will receive the following error message:
Contact our customer support department for further assistance. Hours for support are Monday - Friday from 9 am to 6 pm eastern time. Support after these hours or during the weekend is by email only.
- Please call our support line for direct communication with our team.
  - Our phone number is: 615-722-7201 ext #3
- Submit a support ticket by sending an email to support@anytimetelecare.com
  - Our support team will respond to your message in a prompt and timely manner.