How to Re-route a Telemedicine Visit
All users can now reroute a visit to a different clinician. As long as the telemedicine visit is not initiated by the clinician it was originally routed to, the visit can be sent to a different clinician. Follow the steps below to successfully reroute a virtual visit.
Select the visit from the waiting room.
Select Route Visit
Select route the visit to Internally and select the name of the available Clinician from the drop-down list.
Once you have made the correct selection, click Route
You will see a pop up notifying you that the visit has been routed to the new clinician.
You will be able to see the new Clinicians name on the visit in the Waiting Room.